After extensive research was carried out by the British Awards, we received the accolade of being the town’s best estate agency. Petty Estate Agents were judged by the British Property Awards to be Burnley’s best after their team performed outstandingly in a series of mystery shopping exercises. The focus of the research was on levels of customer service provided by all Burnley’s estate agencies and Petty’s staff performed so well that they have now been shortlisted for a number of national awards, which will be announced later in the year at a lavish ceremony in London. Robert McLean from the British Property Awards, said: “Petty’s came out as the best estate agent in the Burnley area due to the fantastic levels of customer service that they have demonstrated over a prolonged period of time. They should be proud that their customer service levels provide a benchmark for their local, regional and national competition.” Ian Bythell, Petty’s Residential Property Director, said: “This award is great recognition for our team – we’re extremely proud of them all and how hard they work – plus it’s a great honour to be seen as the best in the area we’re so passionate about. “We’re the area’s only chosen member of The Relocation Agent Network which is owned by Cartus and they are very particular about agents they choose, describing them as ‘The best of the best’. Almost half of our staff have become accredited relocation experts and I’m sure this has ensured that we maintain an excellent level of customer service. The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition. Agents, who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to the local marketplace. The British Property Awards team mystery shops every estate agent every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels.